Shipping & returns

1. Delivery areas

AUA Hydrate by Swissness Group SA ships AUA Hydrate products to the following areas:

• Switzerland (all cantons and postcodes served by Swiss Post).

Shipments to the European Union, the MENA region and the rest of the world are not available at this time (international distribution will later be handled by AUA Hydrate by Swissness Group LLC, Sharjah).

2. Delivery methods and lead times

All our orders are dispatched from our warehouses in Marin-Epagnier (Switzerland) within 24 to 48 working hours of payment being received.

Method	Indicative lead time	Price
Express delivery	1 to 2 working days	CHF 5.90
Free express delivery, from CHF 50.–	1 to 2 working days	Free

The CHF 50.– threshold is assessed on the basket total, after any discount and excluding delivery charges.

3. Tracking your order

As soon as your order ships, you receive a confirmation email. Depending on the shipping method, it may include a Swiss Post tracking number, clickable to follow your parcel in real time on post.ch.

4. Return and refund policy

For compelling reasons of safety and hygiene, and pursuant to the rules applicable to foodstuffs and food supplements, no AUA Hydrate consumable product can be returned once delivered, whether opened or not.

However, if a product arrives damaged, if there has been an order error or a manufacturing defect, contact us within 7 days at info@aua-hydrate.ch with a photograph. We arrange a replacement, a full refund or a credit note with no need to post anything back, within 24 working hours.

For the full procedure, see our Refund policy.

5. Any questions?

Swissness Group SA — AUA Hydrate
Our team replies within 24 working hours at info@aua-hydrate.ch.